Frequently Asked Questions
How does 123 Deliver work?
Book online, provide collection and delivery details, and we'll arrange collection and delivery through our trusted courier network. We coordinate deliveries through a network of trusted courier and logistics partners to provide nationwide coverage.
What areas do you cover?
We provide parcel collection and delivery services in Northern Ireland and the Republic of Ireland.
What items can I send?
We accept most standard parcels and packages. Certain items may be restricted or prohibited. Please refer to our Terms & Conditions or contact us before booking if unsure.
Small parcels up to 1kg and medium parcels up to 4kg can be booked online. Please contact us for larger items.
Can I change or cancel my booking?
Please contact us as soon as possible. Changes or cancellations may not be possible once a parcel has entered the delivery network.
What if nobody is available to receive the parcel?
Delivery partners may attempt redelivery, leave the parcel in a safe place where permitted, or take it to a local collection point depending on the circumstances.
How can I track my parcel?
Once your parcel has been dispatched, tracking information will be provided where available by the delivery partner handling your shipment.
How do I contact support?
Contact us at info@123deliver.co.uk and we will be happy to assist.