1. Introduction

123 Deliver is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following information:

Personal Information

• Full name

• Email address

• Telephone number

• Collection and delivery addresses

• Delivery instructions

• Payment-related information

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• process delivery requests;

• coordinate parcel collection and delivery services;

• communicate with customers regarding bookings and deliveries;

• provide customer support;

• improve website functionality and user experience;

• process payments;

• comply with legal and regulatory obligations.

4. Third-Party Couriers and Service Providers

To facilitate our services, we may share necessary information with approved third-party courier and logistics providers.

We may also use third-party providers for:

• payment processing;

• website hosting;

• analytics;

• customer communication services.

We only share information reasonably necessary for service fulfilment.

5. Payment Information

Payments may be processed securely through third-party payment providers.

123 Deliver does not store full payment card information on its servers.

Customers should refer to the relevant payment provider’s privacy policies for additional information.

6. Data Retention

We retain personal information only for as long as reasonably necessary:

• to provide services;

• maintain business records;

• comply with legal obligations;

• resolve disputes;

• enforce agreements.

When information is no longer required, it will be securely deleted or anonymised.

7. Cookies

Our website may use cookies and similar technologies to:

• improve website functionality;

• analyse website traffic;

• enhance user experience.

Users may disable cookies through their browser settings, although this may affect website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;

• loss;

• misuse;

• disclosure;

• alteration.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

9. Your Rights

Depending on your location and applicable law, you may have rights including:

• access to your personal information;

• correction of inaccurate data;

• deletion of personal information;

• restriction of processing;

• objection to processing;

• data portability.

Requests relating to personal information may be submitted using the contact details below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

123 Deliver is not responsible for the privacy practices or content of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on this page with immediate effect.

12. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

123 Deliver
info@123deliver.co.uk

13. Governing Law

This Privacy Policy shall be governed in accordance with applicable laws within the United Kingdom.