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1. Introduction

These Terms & Conditions govern the use of the 123 Deliver website and services. By using our services, you agree to be bound by these Terms & Conditions.

123 Deliver provides door-to-door parcel and package collection and delivery coordination services, including services fulfilled directly and through approved third-party courier partners.

2. Our Services

123 Deliver facilitates the collection, transport, and delivery of parcels and packages between selected pickup and delivery locations.

Services may be fulfilled:

• directly by 123 Deliver, or

• by approved third-party courier and logistics providers.

All delivery requests are subject to availability, operational review, and service area coverage.

3. Customer Responsibilities

Customers must ensure that:

• all collection and delivery information provided is accurate and complete;

• parcels are securely packaged and suitable for transport;

• all items comply with applicable laws and regulations;

• recipients are available to receive deliveries where required.

123 Deliver reserves the right to refuse or cancel any delivery request at its discretion.

4. Prohibited Items

Customers must not submit any item that is:

• illegal;

• hazardous;

• dangerous;

• explosive;

• perishable without prior agreement;

• prohibited by applicable courier or transport regulations.

123 Deliver may refuse transport of any item deemed unsuitable for carriage.

5. Delivery Timeframes

Any delivery estimates provided are indicative only and are not guaranteed unless expressly agreed in writing.

Delays may occur due to:

• traffic;

• weather;

• operational issues;

• courier availability;

• circumstances outside our reasonable control.

123 Deliver shall not be liable for indirect losses arising from delivery delays.

6. Failed Deliveries

If delivery cannot be completed due to:

• incorrect address information;

• recipient unavailability;

• inaccessible premises;

• unsafe delivery conditions;

additional delivery charges may apply.

Where appropriate, parcels may be returned to the sender or held pending further instruction.

7. Third-Party Couriers

123 Deliver may use independent third-party courier providers and subcontractors to fulfil delivery services.

By using our services, customers acknowledge and accept that delivery fulfilment may involve approved third-party logistics providers.

8. Liability

123 Deliver will take reasonable care in coordinating and facilitating deliveries.

However, to the fullest extent permitted by law:

• liability for loss, damage, or delay is limited to the value of the delivery fee paid;

• 123 Deliver shall not be liable for indirect, consequential, or incidental losses.

Customers are responsible for ensuring appropriate insurance for high-value items where necessary.

9. Payments and Refunds

Payment may be required in advance of service fulfilment.

Refunds may be issued at the discretion of 123 Deliver where:

• services cannot be fulfilled;

• bookings are cancelled before dispatch;

• operational issues prevent completion.

Refund requests should be submitted via our contact page.

10. Privacy and Data

By using our services, customers consent to the collection and processing of personal information necessary to facilitate deliveries.

Please refer to our Privacy Policy for further information.

11. Website Use

Customers agree not to:

• misuse the website;

• attempt unauthorised access;

• submit false information;

• interfere with website functionality.

We reserve the right to suspend or restrict access where misuse is suspected.

12. Changes to These Terms

123 Deliver reserves the right to update or amend these Terms & Conditions at any time without prior notice.

Updated versions will be published on this website.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable within the United Kingdom.

14. Contact

For any questions relating to these Terms & Conditions, please contact:

123 Deliver
info@123deliver.co.uk